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If you have a multi-point connection, the secondary device could interrupt the audio stream on the primary device causing crackling, distortion or even pauses in audio.

1. In the Bose App, on the product main screen, tap Bluetooth Source.
   
2. Toggle the Multi-point Connection on and off. 
   

If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.

Situations like airplane takeoffs, concerts, emergency sirens, or construction zones can overwhelm the earbuds’ noise-cancelling microphones. Even in Quiet or Aware mode, this can lead to temporary audio distortion—similar to someone shouting into a microphone.
This distortion is normal and does not harm the product. It is a natural response to intense external noise. Try to reduce exposure to those sounds when possible—for example, by moving away from engines on a plane.

This reset will not erase your product settings.

1. If the USB charging cable or audio cable is connected to your headphones, disconnect it.
2. Connect a USB charging cable and charger to a power outlet. You can also connect the USB cable to a USB port on a computer that is powered on.
   Note: Do not connect your headphones to the USB cable yet.
3. On your headphones, press and hold the Power/Bluetooth® button.
4. While continuing to hold the button, connect the USB cable to the right earcup. The Power light on your headphones will quickly blink twice.
5. Once connected, wait two seconds and then release the Power/Bluetooth button.
   Tip: If your headphones don't respond after this, reset them a second time.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.

The EQ settings of your Bluetooth device can affect sound. On the device, try setting the EQ to "off" or "flat" and disabling any other sound playback adjustments (i.e. loudness, compression, reverb, etc.). These settings are commonly found in the device's audio settings or in the settings of the app being used to play audio.

If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.

If the plug or any part of the cable is damaged, replace the headphone cable.

If you find that notifications from your secondary device interrupt your listening experience on your primary device, you can turn off Multi-point.

In the Bose app, go to Settings>Bluetooth Connections and toggle Multi-point connection to 'off'. This will disconnect your secondary device.


Note: You will only be able to connect to one device at a time. If you want to connect to two devices simultaneously, toggle Multi-point connection back to 'on'