Aplikacja Bose nie wykrywa produktu

This reset will not erase your product settings.

1. If the USB charging cable or audio cable is connected to your headphones, disconnect it.
2. Connect a USB charging cable and charger to a power outlet. You can also connect the USB cable to a USB port on a computer that is powered on.
   Note: Do not connect your headphones to the USB cable yet.
3. On your headphones, press and hold the Power/Bluetooth® button.
4. While continuing to hold the button, connect the USB cable to the right earcup. The Power light on your headphones will quickly blink twice.
5. Once connected, wait two seconds and then release the Power/Bluetooth button.
   Tip: If your headphones don't respond after this, reset them a second time.

There are several Bose apps designed for different products. Your product works with the Bose app . For more info, see Downloading the Bose app.

If you're trying to connect in the Bose app, and your product is not showing or connecting on the "My Bose" screen, you can pull the screen down to refresh the device list.

If so, the PC could take control of the Bluetooth LE (Low Energy) signal your product uses to enable discovery by the Bose app. To resolve the issue, quit Microsoft Teams on the PC and remove any "LE-Bose" listings in the Bluetooth menu of your PC. The non-LE pairing can remain as this will allow for quick reconnection of your headphones or earbuds to your PC.

Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.

Closing an app varies by device and operating system. Common methods for mobile devices are shown below:

On iOS devices:

1. Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps
2. Swipe left or right to find the app you want to close
3. Swipe up on the app to close it.

On Android devices:

1. On the home screen, press and hold the app icon
2. Tap App info from the pop-up that appears
3. On the App Info screen, tap Force Stop.

For more information, see Signing in and out of a Bose account.

When you first install the Bose app on an iPhone or iPad with iOS version 13 or newer, you will be prompted to allow Bluetooth permissions for the app. You must allow this for the app to work properly. To check that Bluetooth is allowed for the app, do one of the following on your iOS device:

• Go to Settings > Privacy > Bluetooth and enable Bluetooth permissions for the Bose app
• Go to Settings, then scroll down and select the Bose app. Under Allow Bose To Access, enable Bluetooth

Location permissions are used by the Bose app to detect and control your product. If location settings are disabled for the app, it will not work properly.

• For iOS devices:
  1. Go to Settings > Privacy > Local Network and be sure it is not disabled for the Bose app
  2. Go to Settings > Privacy > Location Services and be sure it is not disabled for the Bose app
• For Android devices, touch and hold the app icon, then tap App Info from the pop-up that appears. On the App Info screen, tap Permissions and be sure Your location is enabled.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Checking the software or firmware version and Updating the software or firmware of your product.

For more info, see Removing a product from your Bose account and Adding a product to your Bose account.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.

If available, download and install the Bose app on another device to determine if the issue is related to the first device or its settings.